List Server Policies
Any email added to a list server hosted by A-List Hosting remains
the property of the list owner. Any administrative changes to
the listserve or listserve membership will only be made with written permission
from the listserve owner or listserve administrator. A-List Hosting will
not sell, license, distribute, disclose or otherwise use any
customer's email membership. However, A-List Hosting may access any listserve
directly for the purpose of removing members who have requested
to be removed in writing to A-List Hosting.
A-List Hosting clients or clients' users may not use the A-List
Hosting system to send unsolicited emails (SPAM) for any purpose
commercial or non-commercial. An email will be considered spam
if the listserve member has not specifically granted permission for
the listserve owner to send them email. If your email membership is derived
from harvesting, purchase (even with the original list owner's
permission), or any other means other than direct subscription,
any email sent to the listserve will be considered unsolicited (SPAM).
A-List Hosting will investigate all complaints of unsolicited
email. A-List Hosting reserves the right to suspend or cancel
your listserve for any email we determine to be unsolicited.
It is the listserve owner's responsibility to keep documentation of
all opt-in email subscriptions as proof of request.
If you are a listserve member and feel that you have received unsolicited
email, please complete our complaint
Double Opt-In Policy
A-List Hosting requires a double opt-in subscription method
for all listserve members. A new member shall not receive email
from the listserve until the member receives and replies to a single
subscription request from the requested member address. The original
subscription request may not contain advertising or information
other than the subscription request and listserve owner contact information.
All listserve messages must contain unsubscribe instructions in
the email headers and/or the body or the footer of the email message
itself. Any member who requests to be removed manually from your
listserve must be removed within 10 business days of the removal request.
Undeliverable (Bounced) Mail Policy
The list server attempts to send each message to each listserve member.
During the attempted delivery of the message, the receiving email server
may report a permanent error with the recipient's email address (for
example, "user unknown", "addressee unknown", "mailbox unavailable", etc.).
Any email address with a permanent error should be removed immediately
from your list and must be removed from your list no later than the
third attempted delivery to the address. LetterRIP administrators need to
review the Bounced Mail Digest and remove permanent errors manually. Lyris
administrators may use the automatic bounce handling, but must configure
the list to hold bounced addresses after 3 or less attempts.
An email address that was removed due to a permanent error may not be
re-added to the list by the listserve owner for any reason. If the
email address owner reinstates their email address, the email address
owner may resubscribe directly using the double opt-in method.
Excessive permanent errors indicate both that list members were not
added via a double opt-in method and that email addresses with
permanent errors have not been removed according to the Undeliverable
Mail Policy. A-List Hosting reserves the right to suspend or cancel
your listserve for excessive permanent errors.
The policies listed above are incorporated into our complete user agreement.
the List Server User Agreement